Does anything need to be done to my posts when they arrive?
The short answer is no. We ship the posts fully hand sanded and ready for stain, paint or seal.
All of our shipments are covered by insurance. Please check for damage when receiving the package. In case of cargo matting, the damage report must be submitted by the buyer. No refunds will be made for shipments without a damage report.
Do you offer custom shapes and products?
Yes, we do offer custom post and railing packages. We can supply custom newel posts, balusters, handrail and show. Furthermore, we can supply complete custom staircases and installation services.
Where do you ship to?
All items ship from Turkey. We ship anywhere in North America and Canada. We do not accept any returns or exchanges.
How do I calculate the number of posts and balusters I need for my project?
Have your railing professional measure and advise the quantitiy of product required.
